Utilities

Utility service work, traced step by step

Build and test billing, outage and field report workflows in an Agent Sprint; system links are built per customer.

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One flow, fewer handoffs

Where you build it, one workflow finds, drafts and replies.

Cost you can see

Spend shows per team and per call, capped before a call runs.

Capacity from agents

Scheduled agents run reports, and a website chat takes repeat questions.

Use cases

What you can build and test

Billing questions answered

A website chat answers billing and payment questions from approved content, then points people to staff.

Outage notice drafts

An agent drafts outage notices on a schedule, and a person reviews before sending.

Field report summaries

An agent summarises field and fault reports on a schedule and emails the team.

Asset document search

Staff search network and asset documents with sources attached, and access set per team.

Use cases

Chat agents for this industry.

Billing agentA billing agent your customers can message.IT helpdesk agentAn IT helpdesk for every branch and site.Collections remindersPayment reminders that listen to the reply.

On a schedule

Agents that write up the field reports and the outages.

A scheduled agent summarises field and fault reports and emails the team, and drafts outage notices a person reviews before sending. Customers ask billing questions in a website chat, and staff search asset documents.

FROM THE FIELDField and fault reports

AGENTRuns on a schedulefrom every few minutes to weekly

SUMMARYEmailed to the team

OUTAGE NOTICEA first draft

BEFORE SENDINGA person reviews

Alongside the schedule

WEBSITE CHATBilling and payment questions

STAFF SEARCHNetwork and asset documents

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Why Vatan

What holds for every industry.

Every step recorded

Every call and workflow step is recorded with its cost.

Caps before the call

Key and team spend caps are checked before a call runs.

Redaction, with limits

Masks card numbers and IBANs, but cannot find names or prose.

Permissions and tools

Team permissions guard every route, and tools that change data start off.

Agent tests send nothing

An Agent test run sends no email, Slack message or web request.

A fixed pilot

The Agent Sprint ends in proceed or stop, then a handover.

Start with one real process

Pick one process. We build a working prototype on your own inputs, then you decide whether to proceed.

Get in touch The Agent Sprint