Telecommunications

Telecom back-office work, traced step by step

Build and test billing, outage and network workflows in an Agent Sprint; system links are built per customer.

Request a demo

One flow, fewer handoffs

Where you build it, one workflow finds, drafts and replies.

Cost you can see

Spend shows per team and per call, capped before a call runs.

Capacity from agents

Scheduled agents run reports, and a website chat takes repeat questions.

Use cases

What you can build and test

Billing questions answered

A website chat answers billing questions from approved content and points people to staff.

Outage notice drafts

An agent drafts outage notices on a schedule, and a person reviews before sending.

Overdue account summaries

Summarise overdue accounts from your billing data for collections staff, and a person decides.

Network document search

Staff search network documents and procedures, with sources attached and access set per team.

Use cases

Chat agents for this industry.

Billing agentA billing agent your customers can message.IT helpdesk agentAn IT helpdesk for every branch and site.Collections remindersPayment reminders that listen to the reply.

On your billing data

One billing link, serving customers and staff.

The link to your billing system is built per customer in an Agent Sprint. Customers message a billing agent and answer payment reminders; collections staff get overdue account summaries, and a person decides.

YOUR CUSTOMERS

BILLING AGENTBill questions answeredonce it knows who it is talking to

COLLECTIONSPayment remindersthe agent handles the replies

BUILT PER CUSTOMERLink to your billing system

YOUR STAFF

COLLECTIONS STAFFOverdue account summariesa person decides

NETWORK DOCUMENTSSearch proceduressources attached, access per team

AGENT, ON A SCHEDULEOutage notice draftsa person reviews before sending

Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.

Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.

Why Vatan

What holds for every industry.

Every step recorded

Every call and workflow step is recorded with its cost.

Caps before the call

Key and team spend caps are checked before a call runs.

Redaction, with limits

Masks card numbers and IBANs, but cannot find names or prose.

Permissions and tools

Team permissions guard every route, and tools that change data start off.

Agent tests send nothing

An Agent test run sends no email, Slack message or web request.

A fixed pilot

The Agent Sprint ends in proceed or stop, then a handover.

Start with one real process

Pick one process. We build a working prototype on your own inputs, then you decide whether to proceed.

Get in touch The Agent Sprint