Terms of service

This document is not published yet.

We would rather say that than put up something that reads like a policy and is not one. A document like this has to be written by a solicitor: it is enforceable, and getting it wrong is worse than not having it.

Who asks for it

Everyone. The contract, unless a negotiated agreement replaces it for Enterprise.

What it has to cover

What is being sold, and on what basis it can change.
Payment, credit expiry, refunds and what happens when a balance runs out.
Liability, and the cap.
Termination on either side, and what happens to data afterwards.
Governing law and jurisdiction.

If this is blocking a decision, say so on the quote form. Meanwhile our sub-processors are listed in full, because that is a matter of fact rather than a legal opinion.